Refunds & Exchanges Policy

1) Eligibility for Returns & Exchanges

• Must be initiated within 14 days from the date of delivery.
• The product must be in original condition: unworn, unwashed, with all tags/labels attached and complete in its original packaging.
• Proof of purchase must be presented (receipt, order confirmation, or invoice).
• Items must not have odour, visible wear, stains, or altered shape (stretched).

Your item is subject to these conditions to be considered for return.

2) Non-Returnable & Non-Exchangeable Items

• Items available on sale as well as those available for promotional purposes.
• Items damaged by misuse, improper washing, or external causes unrelated to product quality.

3) How to Return or Exchange

If you receive a defective, damaged, or wrong item, you must contact us within 48 hours from the time of delivery.

• The replacement, exchange, or complete refund will be free of charge in these cases.
• To expedite the resolution process, be ready with clear photos of the item and the packaging.

4) Refund Processing

• Contact us: Email or message O’Tamo Customer Care (details below).
• Refunds are returned to the original payment method.
• Once your request is reviewed and approved, we’ll send you return/exchange instructions, including whether a prepaid label is provided.
• Refunds take 7–14 business days after we’ve received and inspected the returned item.
• We’ll cover the cost of returning the item, and you’ll receive either a replacement, exchange, or full refund at no extra cost. Unless the issue is due to our error, customers are responsible for all return shipping fees.

Customer Care

Email: info@otamosotre.com
Phone: 01100700060