Refund & Exchange Policy
Effective Date: 1 May 2025
Website: O’tamo | otamostore.com
Business Owner: O’tamo
1. Introduction
Welcome to O’tamo. These Terms and Conditions govern your use of our website and the purchase of products through it. By accessing or using our services, you agree to be bound by these Terms.
2. Products and Pricing
All product descriptions, pricing, and availability are subject to change without notice.
We reserve the right to cancel or refuse any order placed for a product listed at an incorrect price or availability status.
3. Orders and Payments
All orders are subject to acceptance and availability.
Payment must be made in full at the time of ordering using the payment methods provided (e.g., credit/debit card, cash on delivery, Fawry, etc.).
Prices are displayed in Egyptian Pounds (EGP) and include applicable taxes unless otherwise stated.
4. Shipping and Delivery
We deliver across Egypt. Delivery times are estimates only and are not guaranteed.
Delivery charges, if any, are calculated and displayed at checkout.
Risk of loss and title for purchased items pass to you upon delivery.
5. Returns and Refunds
You may request a return or exchange within 14 days of receiving your product, provided it is unused, in original packaging, and accompanied by proof of purchase.
Refunds (if applicable) will be processed to the original method of payment within 7–14 business days.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
6. Intellectual Property
All content on our website, including text, images, logos, and software, is the property of O’tamo and is protected by copyright and intellectual property laws.
7. User Conduct
You agree not to:
- Violate any applicable laws, including Egyptian consumer protection regulations.
- Post false, misleading, or fraudulent information.
- Interfere with the website’s operation or security.
8. Limitation of Liability
To the fullest extent permitted by Egyptian law, O’tamo shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the website or purchase of products.
9. Governing Law and Disputes
These Terms are governed by the laws of the Arab Republic of Egypt.
Any dispute arising shall be resolved amicably; otherwise, it shall be submitted to the competent courts of Cairo, Egypt.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page, and your continued use of the website after changes constitutes acceptance.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Email: info@otamosotre.com
Phone: 01100700060
