Delivery Policy

We offer fast and reliable delivery to all cities across Egypt. Orders are shipped from our Cairo warehouse within 3–5 business days after payment confirmation.

1. Delivery Time

Cairo & Giza: 1–2 business days
Alexandria & Delta Cities: 2–3 business days
Upper Egypt & Red Sea Areas: 3–5 business days
Sinai & Remote Areas: Up to 7 business days

2. Delivery Fees

Cairo & Giza: EGP 50
Other Cities: EGP 70
Free Shipping: On orders above EGP 1000

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to follow your delivery status.

4. Delivery Partner

We work with reliable local couriers to ensure your package arrives safely and on time.

5. Failed Deliveries

If a delivery attempt fails, our courier will contact you to reschedule. Orders may be canceled if multiple delivery attempts are unsuccessful.

Need help? Contact our support at support@otamostore.com