Refunds & Exchanges Policy

1) Eligibility for Returns & Exchanges

• Must be initiated within 14 days from the date of delivery.
• The product must be in original condition: unworn, unwashed, with all tags/labels attached and complete in its original packaging.
• Proof of purchase must be presented (receipt, order confirmation, or invoice).
• Items must not have odour, visible wear, stains, or altered shape (stretched).

Your item is subject to these conditions to be considered for return.

2) Non-Returnable & Non-Exchangeable Items

• Items available on sale as well as those available for promotional purposes.
• Items damaged by misuse, improper washing, or external causes unrelated to product quality.

3) How to Return or Exchange

• You must contact us within 48 hours from the time of delivery.
• For the defective, damaged, or wrong items, O’TAMO will cover all return and replacement shipping costs, and you may choose a replacement, exchange, or full refund.
• For size exchanges, style changes, or returns due to customer preference, applicable delivery fees will be charged.  (To expedite the resolution process, be ready with clear photos of the item and the packaging (if needed) ).

4) Refund Processing

• Contact us: Email or message O’Tamo Customer Care (details below).
• Refunds are returned to the original payment method.
• Refunds take 7–14 business days after we’ve received and inspected the returned item

Customer Care

Email: info@otamosotre.com
Phone: 01100700060